TY - BOOK AU - Seglin, Jeffrey L., AU - Coleman, Edward, ED - ED - ED - Amacom. ED - SN - 978-0-8144-2012-6 (hardcover) SN - 2 PY - 2012///46 CY - New York PB - American Management Association KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Commercial correspondence;Letter writing KW - Handbooks, manuals, etc.;Handbooks, manuals, etc N1 - Includes index; 5 ER -