TY - BOOK AU - Stoneall, Linda. AU - ED - ED - ED - ED - SN - 0-88390-291-5 (paperback);0-7879-1152-6 (paperback) SN - 2 PY - 1991///.46 CY - San Diego, California PB - Jossey-Bass Pfeiffer KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Training of KW - Training manuals.;Employees N1 - Includes bibliographical references (p. 149-150) and index; 5 ER -