TY - BOOK AU - Baltzan, Paige. AU - Phillips, Amy (Amy L.), ED - ED - ED - ED - SN - 9780073376837 (paperback) SN - 2 PY - 2011///.;copyright 201146 CY - New York PB - McGraw-Hill/Irwin KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Management.;Computer programs KW - Information technology;Electronic commerce.;Business N1 - Includes bibliographical references (p. 343-349) and index; 5 ER -