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_a _aTotal quality management in libraries : _d _ba sourcebook / _n _c[edited by] Rosanna M. O'Neil. _h6 _p |
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_3 _3 _aEnglewood, Colo. : _d _bLibraries Unlimited, _c199446 |
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_e _e _c24 cm. _axvi, 194 p. : _bill. |
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_a _aIncludes bibliographical references (p. 125-153), glossary, and index. _x |
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_a _aTotal quality management : customer-centered models for libraries / Susan B. Barnard -- TQM : quality improvement in new clothes / Donald E. Riggs -- Think quality! The Deming approach does work in libraries / Terry Mackey and Kitty Mackey -- TQM : the customer focus / Susan Jurow -- Customer focus--obtaining customer input / Barbara Armstrong -- Quality circles and library management / Daniel Sell and Mary Ellen Mortola -- Quality circles : realistic alternatives for libaries / Nancy Hanks and Stan Wade -- Why not consider quality circles? / Gina Speakman -- Total quality managment (TQM) in a hospital library : identifying service benchmarks / Wenda Webster Fischer, Linda B. Reel -- Libraries around Australia : introducing total quality management in Telcom's National Resource Centre / Barbara Armstrong -- Just another management fad? The implications of TQM for library and information services / John R. Brockman -- Strategic quality management in libraries / Donald E. Riggs -- Quality in library and information service : a review / Tom Whitehall. _b _t _g _r |
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_x _xAdministration. _aLibrary administration;Total quality management;Libraries;Management. _d _b _zUnited States.;United States.;United States _y _2sears;sears0 _v |
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