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_bB35 20112
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_aBardi, James A.,
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_aHotel front office management /
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_cJames A. Bardi.
_h6
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246 _a
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_aFifth edition.
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260 _e
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_aHoboken, N.J. :
_d
_bJohn Wiley & Sons,
_c[2011];copyright 201146
300 _e
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_c23 cm.
_axv, 492 pages :
_billustrations
310 _a
_a
_b
321 _a
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336 _b
_atext
_2rdacontent
337 _3
_30
_b
_aunmediated
_2rdamedia
338 _3
_30
_b
_avolume
_2rdacarrier
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_c56
504 _a
_aIncludes bibliographical references and index.
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_cProvided by publisher.
_aHotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics--
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