000 05807nam a2201225Ia 4500
000 03637ntm a2200205 i 4500
001 92675
003 0
005 20250920173347.0
008 250503n 000 0 eng d
010 _z
_z
_o
_a
_b
015 _22
_a
016 _2
_2
_a
_z
020 _e
_e
_a
_b
_z
_c
_q
_x
022 _y
_y
_l
_a2
024 _2
_2
_d
_c
_a
_q
028 _a
_a
_b
029 _a
_a
_b
032 _a
_a
_b
035 _a
_a
_b
_z
_c
_q
037 _n
_n
_c
_a
_b
040 _e
_erda
_a
_d
_b
_c
041 _e
_e
_a
_b
_g
_h
_r
043 _a
_a
_b
045 _b
_b
_a
050 _a
_a
_d
_b2
_c0
051 _c
_c
_a
_b
055 _a
_a
_b
060 _a
_a
_b
070 _a
_a
_b
072 _2
_2
_d
_a
_x
082 _a
_a
_d
_b2
_c
084 _2
_2
_a
086 _2
_2
_a
090 _a
_a
_m
_b
_q
092 _f
_f
_a
_b
096 _a
_a
_b
097 _a
_a
_b
100 _e
_e
_aBeltran, Jazelle Q., Jaramillo, Jelly Rose B., Lodroَño, Jhamine F., Nepacina, Eldrei Russel R., Oriel, Ann Joriel S., Pioquinto, Shylyn Joy N., Tulaytay, Jessica Ann
_d
_b4
_u
_c0
_q16
110 _e
_e
_a
_d
_b
_n
_c
_k
111 _a
_a
_d
_b
_n
_c
130 _s
_s
_a
_p
_f
_l
_k
210 _a
_a
_b
222 _a
_a
_b
240 _s
_s
_a
_m
_g
_n
_f
_l
_o
_p
_k
245 0 _a
_aA Correlation Study on the job satisfaction and engagement, work environment, and compensation and health insurance affecting the employee retention among selected business process outsourcing (BPO) employees in Pasay and Quezon City
_d
_b
_n
_cBeltran, Jazelle Q., Jaramillo, Jelly Rose B., Lodroَño, Jhamine F., Nepacina, Eldrei Russel R., Oriel, Ann Joriel S., Pioquinto, Shylyn Joy N., Tulaytay, Jessica Ann
_h6
_p
246 _a
_a
_b
_n
_i
_f6
_p
249 _i
_i
_a
250 _6
_6
_a
_b
260 _e
_e
_a
_b
_f
_c
_g
264 _3
_3
_a
_d
_b
_c202246
300 _e
_e
_c
_a105 pages
_b
310 _a
_a
_b
321 _a
_a
_b
336 _b
_atext
_2rdacontent
337 _3
_30
_b
_aunmediated
_2rdamedia
338 _3
_30
_b
_avolume
_2rdacarrier
340 _2
_20
_g
_n
344 _2
_2
_a0
_b
347 _2
_2
_a0
362 _a
_a
_b
385 _m
_m
_a2
410 _t
_t
_b
_a
_v
440 _p
_p
_a
_x
_v
490 _a
_a
_x
_v
500 _a
_aUndergraduate Thesis: (BSBA major in Human Resource Management ) - Pamantasan ng Lungsod ng Maynila, 2022
_d
_b
_c56
504 _a
_a
_x
505 _a
_a
_b
_t
_g
_r
506 _a
_a5
510 _a
_a
_x
520 _b
_b
_c
_aABSTRACT: This study aimed to measure the determinants of employee retention among selected BPO Companies in Pasay and Quezon City, Metro Manila. The study mainly focuses on the three determinants: job satisfaction and engagement, work environment, and compensation and health insurance. Specifically, it seeks to identify the profile of the Selected BPO Employees in Pasay City, and Quezon City; it assesses how employees want to attain job satisfaction through Productivity of Employees, Career Growth and Development, and Job Security, measures how the work environment affects employee retention through the organization's culture and commitment to its mission and determines how compensation and health insurance such as company-provided health insurance help its employees retain their job. The researchers utilized a quantitative approach and incorporated a correlational research design wherein a researcher-made questionnaire was employed. Statistical treatments such as Frequency and Percentage Distribution, Average Weighted Mean, Multiple Regression, and Likert Scale were used. There is a significant relationship between the factors affecting employee retention in Pasay City when grouped according to a number of years in service. While in selected business process outsourcing (BPO) employees in Quezon City, there is no significant relationship between the factors affecting employee retention when grouped according to the number of years in service. To improve employee retention in Business Process Outsourcing Companies should invest in training and seminars. They can assess the workloads of every employee to develop a positive outlook on the working environment. The company must offer schedules that differ from the standard working day and week, as well as flexible or alternative working arrangements. A varied work schedule can be chosen by employees to accommodate personal or family obligations. As an alternative, employers might start a variety of schedules to accommodate their clients. The management should monitor the performance rating, and keep the employees know the progress of their jobs to keep th em motivated and give an efficient approach to improving the performance of the employees, lessen the workflow, and prevent feeling swamped by workload. With the right implementation of policies, employees will keep track of and motivate to have inferior performance.
_u
521 _a
_a
_b
533 _e
_e
_a
_d
_b
_n
_c
540 _c
_c
_a5
542 _g
_g
_f
546 _a
_a
_b
583 _5
_5
_k
_c
_a
_b
590 _a
_a
_b
600 _b
_b
_v
_t
_c2
_q
_a
_x0
_z
_d
_y
610 _b
_b
_v
_t2
_x
_a
_k0
_p
_z
_d6
_y
611 _a
_a
_d
_n2
_c0
_v
630 _x
_x
_a
_d
_p20
_v
648 _2
_2
_a
650 _x
_x
_a
_d
_b
_z
_y20
_v
651 _x
_x
_a
_y20
_v
_z
655 _0
_0
_a
_y2
_z
700 _i
_i
_t
_c
_b
_s1
_q
_f
_k40
_p
_d
_e
_a
_l
_n6
710 _b
_b
_t
_c
_e
_f
_k40
_p
_d5
_l
_n6
_a
711 _a
_a
_d
_b
_n
_t
_c
730 _s
_s
_a
_d
_n
_p
_f
_l
_k
740 _e
_e
_a
_d
_b
_n
_c6
753 _c
_c
_a
767 _t
_t
_w
770 _t
_t
_w
_x
773 _a
_a
_d
_g
_m
_t
_b
_v
_i
_p
775 _t
_t
_w
_x
776 _s
_s
_a
_d
_b
_z
_i
_t
_x
_h
_c
_w
780 _x
_x
_a
_g
_t
_w
785 _t
_t
_w
_a
_x
787 _x
_x
_d
_g
_i
_t
_w
800 _a
_a
_d
_l
_f
_t0
_q
_v
810 _a
_a
_b
_f
_t
_q
_v
830 _x
_x
_a
_p
_n
_l0
_v
942 _a
_alcc
_cBK
999 _c24008
_d24008