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_aChua, Krisha Pauline C.; De Leon, Dhastine Mae O.; Flores, Ana Sofia Z.; Haron, Norhaina S.; Nazareno, Nicole A.
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_aDiminish Job Burnout: A descriptive-correlational study of organizational commitment and work environment among service crew
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_c4526146
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_a65 pages
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_aunmediated
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_aBusiness Research: (BSBA major in Human Resource Management) - Pamantasan ng Lungsod ng Maynila, 2023
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_aABSTRACT: In this descriptive-correlational study, researchers explore the complex relationship between organizational commitment and work environment among fast-food service crew, with job burnout acting as a mediating factor. Job burnout, characterized by mental exhaustion, depersonalization, and personal accomplishment, serves as a conduit through which the work environment influences the commitment of crew members to the organization. Organizational commitment, encompassing effective, continuance, and normative aspects, reflects the emotional connection and involvement of the crew in their workplace. Findings highlight the crew's experiences in the work environment, emphasizing the critical role of workplace factors such as physical surroundings and interpersonal relationships. Notably, emotional exhaustion emerged as a significant factor contributing to burnout, while continuance commitment stood out as the primary influence or organizational commitment. Furthermore, the correlation analysis demonstrated a negligible relationship between organizational commitment and work environment, underscoring the complexity of these dynamics. Therefore, work environment and organizational commitment have no influence on burnout experienced by the fast-food crews. In conclusion, this research contributes valuable insights into the dimensions of burnout, work environment, and organizational commitment within the fast-food industry. The findings prompt further exploration into strategies for reducing burnout and enhancing organizational commitment, fostering a healthier and more sustainable work environment for service crew members.
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