000			02216nam a22001937a 4500
003			FT8961
005			20260119154552.0
008			260119b ||||| |||| 00| 0 eng d
050			_aTX911.3 B38 2023
100	1		_aBatara, Johaira Mae O., Cawan, Aubrey Louise P., Episcope, Beatriz Clarisse S., Garcia, David Keiths N., Lopez, Bernadette Alyssa, Mallari, Jan Rowen D., Neri, Ann Justine T., Perez, Patricia Mae A., Rodrigo, Angel C.
245			_aStudy on the post-COVID hotel service trends as perceived by the customers of Okada, Manila
260			_c2023
300			_bUndergraduate Thesis: (Bachelor of Science in Hospitality Management) - Pamantasan ng Lungsod ng Maynila, 2023.
336			_2Text _aText _bText
337			_2Unmediated _aUnmediated _bUnmediated
338			_2Volume _aVolume _bVolume
505			_aAbstract: Due to the unforeseen unemployment of millions of people, the hospitality sector was among the first to be affected and among the last to recover from the COVID-19 ongoing spread. It is also widely acknowledged that the hotel and tourism sectors contribute significantly to the pursuit of a more sustainable development strategy that will contribute to the green economy. As the top hotel in the Philippines, this qualitative study seeks to identify and comprehend the service trends used by Okada to retain customers, the direct impact of these trends on customers, and how Okada differs from other hotels in terms of these trends. The phenomenological research approach was used because the study's goal was to identify and comprehend post-covid developments in Okada. Primarily, this aims to better understand consumer preferences because the hotel sector places a high priority on customer satisfaction. Data was gathered using a questionnaire. Okada Manila adjusted and focused entirely on enforcing appropriate health and safety policies and ensuring that these rules were followed to protect the safety of its visitors as part of its survival strategies following the pandemic. Most participants stated that booking accommodation in Okada is simple. Marketing, promotions, security, service, and technology were all used to supplement the study's findings.
942			_2lcc _cT
999			_c37571 _d37571