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_a _aExceeding expectations : service tips and techniques to keep your customers coming back / _d _b _n _cproducer/director, Philip Miller ; writers, Philip Miller [and others]. _h6 _p |
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_a _aExceeding expectations;Service tips and techniques to keep your customers coming back _b _n _i _f6 _p |
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_3 _3 _a[Hyde Park, N.Y.] : _d _bCulinary Institute of America, _c200746 |
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_e _e _c4 3/4 in. _a1 videodisc (79 min.) : _bsound, color |
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_a _aTitle on DVD: Exceeding expectations.;ProChef Training Materials -- above title on disc cover and on container. _d _b _c56 |
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| 508 | _aEditors, Philip Miller, Skip Thela, Maria Renz. | ||
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_b _b _c _aEvery foodservice professional--from the beginner to the most accomplished chef--needs a comprehensive foundation of knowledge and skills to have the best opportunity for success. The Culinary Institute of America is the authority for providing the knowledge needed to educate, reinforce, and verify today's skills, techniques, and procedures -- container. Presenter describes quality service as hospitable, courteous, well-timed, consistent, efficient, knowledgeable,and communicating efficiently with the customers. _u |
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| 538 | _aEnhanced DVD; includes Adobe Acrobat file with forms and information. System requirements for DVD-ROM features: Computer with Windows and a DVD-ROM drive.. | ||
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_x _xQuality control.;Quality control.;Employees;Training of. _aFood service;Table service;Food service employees.;Food service management.;Restaurants;Films for the hearing impaired. _d _b _z _y20 _v |
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