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Salvendy, Gavriel. 4 0

Introduction to service engineering / 6 6 Edited by Gavriel Salvendy and Waldemar Karwowski. - - - xii, 659 pages : illustrations 25 cm. - - - - - . - . - 0 . - . - 0 .



Includes bibliographical references and index.



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ISBN: 9780470382417;0470382414 (cloth)

ISSN: 2 = =

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Nat. Bib. No.: GBA999286 bnb

Nat. Bib. Agency Control No.: 15391061 Uk

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Subjects--Topical Terms:
Computer networks;Service industries;Customer services;Service-oriented architecture (Computer science);Systems engineering.;Management science. ----Management.;Information technology.;Information technology.----20--

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LC Class. No.: TK5105.5 / .I685 20102

Dewey Class. No.: 658 / 222

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National Library of Medicine Call No.: /

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