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Hollins, Bill. 4 0

Managing service operations : design and implementation / 6 6 Bill Hollins and Sadie Shinkins. - - - xii, 299 p. : ill. 25 cm. - - - - - . - . - 0 . - . - 0 .



Includes bibliographical references (p. [289]-296) and index.



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ISBN: 9781412929530;9781412929523 (hbk.);1412929539 (pbk.);9781412929530 (pbk.)

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Service industries;Work design.;Product management. ----Management.----20--

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