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Kessler, Sheila. 4 0

Total quality service : a simplified approach to using the Baldrige Award criteria / 6 6 Sheila Kessler. - - - vii, 161 pages : illustrations 23 cm. - - - - - . - . - 0 . - . - 0 .



Includes bibliographical references and index.



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Professional.











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ISBN: 0873893360 (hardbound)

ISSN: 2 = =

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Total quality management;Malcolm Baldrige National Quality Award. ------United States.--20--

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LC Class. No.: HD62.15 / .K47 19952

Dewey Class. No.: 658.812 K485t 1995 / 220

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