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Colley, John L. 4 0

Case studies in service operations / 6 6 John L. Colley, Jr. - - - xxiii, 567 pages : illustration 24 cm. - - - - - . - . - 0 . - . - 0 .



Includes bibliographical references.



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Professional.











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ISBN: 0534511260 (hardcover)

ISSN: 2 = =

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Nat. Bib. No.: 2

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2 --0------

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Subjects--Topical Terms:
Service industries;Customer services ----Management;Management----20--Case studies.;Case studies.

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LC Class. No.: HD9980.5 / .C647 19962

Dewey Class. No.: 658 C689c 1996 / 220

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