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Customer service : building successful skills for the twenty-first century / Robert W. Lucas. 6

By: Lucas, Robert W. 4 0 16, [, ] | [, ] |

Contributor(s): 5 6 [] |

Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; Boston : McGraw-Hill, [2005];copyright 2005.46Edition: Third EditionDescription: 26 cm. xvi, 416 p. : ill. (some col.), col. mapsContent type: text Media type: 2 Carrier type: volumeISBN: 72938056ISSN: 2Other title: 6 []Uniform titles: | | Related works: 1 40 6 []Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- Customer services. -- -- 20 -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | 658.8/12 LOC classification: | HF5415.5 | .L83 20052Other classification:

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Item type	Current location	Home library	Collection	Call number	Status	Date due	Barcode	Item holds
Book	PLM	PLM Circulation Section	Circulation-Circulating	658.812 L962c 2005 (Browse shelf)	Available		CD2032

Total holds: 0

Includes bibliographical references (p. 406-408) and index.

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