Total quality management in libraries : a sourcebook / [edited by] Rosanna M. O'Neil. 6

By: 4 0 16, [, ] | [, ] |
Contributor(s): 5 6 [] |
Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; Englewood, Colo. : Libraries Unlimited, 199446Edition: Description: 24 cm. xvi, 194 p. : illContent type: text Media type: 2 Carrier type: volumeISBN: 1563082470 (pbk.) :ISSN: 2Other title: 6 []Uniform titles: | | Related works: 1 40 1957- O'Neil, Rosanna M., 6 []Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- Administration. Library administration;Total quality management;Libraries;Management. -- United States.;United States.;United States -- -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | 025.1/0973 LOC classification: | Z678 | .O54 19942Other classification:
Contents:
Total quality management : customer-centered models for libraries / Susan B. Barnard -- TQM : quality improvement in new clothes / Donald E. Riggs -- Think quality! The Deming approach does work in libraries / Terry Mackey and Kitty Mackey -- TQM : the customer focus / Susan Jurow -- Customer focus--obtaining customer input / Barbara Armstrong -- Quality circles and library management / Daniel Sell and Mary Ellen Mortola -- Quality circles : realistic alternatives for libaries / Nancy Hanks and Stan Wade -- Why not consider quality circles? / Gina Speakman -- Total quality managment (TQM) in a hospital library : identifying service benchmarks / Wenda Webster Fischer, Linda B. Reel -- Libraries around Australia : introducing total quality management in Telcom's National Resource Centre / Barbara Armstrong -- Just another management fad? The implications of TQM for library and information services / John R. Brockman -- Strategic quality management in libraries / Donald E. Riggs -- Quality in library and information service : a review / Tom Whitehall.
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Includes bibliographical references (p. 125-153), glossary, and index.

Total quality management : customer-centered models for libraries / Susan B. Barnard -- TQM : quality improvement in new clothes / Donald E. Riggs -- Think quality! The Deming approach does work in libraries / Terry Mackey and Kitty Mackey -- TQM : the customer focus / Susan Jurow -- Customer focus--obtaining customer input / Barbara Armstrong -- Quality circles and library management / Daniel Sell and Mary Ellen Mortola -- Quality circles : realistic alternatives for libaries / Nancy Hanks and Stan Wade -- Why not consider quality circles? / Gina Speakman -- Total quality managment (TQM) in a hospital library : identifying service benchmarks / Wenda Webster Fischer, Linda B. Reel -- Libraries around Australia : introducing total quality management in Telcom's National Resource Centre / Barbara Armstrong -- Just another management fad? The implications of TQM for library and information services / John R. Brockman -- Strategic quality management in libraries / Donald E. Riggs -- Quality in library and information service : a review / Tom Whitehall.

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