Providing customer-oriented services in academic libraries / edited by Chris Pinder and Maxine Melling. 6
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Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; London : Library Association, 199646Edition: Description: 24 cm. xviii, 187 pContent type: text Media type: 2 Carrier type: volumeISBN: 1856042049ISSN: 2Other title: 6 []Uniform titles: | | Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- Aims and objectives. Academic libraries;Public services (Libraries) -- Great Britain;Great Britain. -- 20 -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | LOC classification: | | 2Other classification:| Item type | Current location | Home library | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| Book | PLM | PLM Circulation Section | Circulation-Circulating | 027.7 P948 1996 (Browse shelf) | Available | C27585 |
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Published in association with SCONUL, the Standing Conference of National and University Libraries. 56
Includes bibliographical references and index.
Customers and academic library services : an overview / Chris Pinder -- Defining the customer's requirements for quality / Maxine Melling -- Promoting the library service / Gavin Rea -- User empowerment : striking back for the customers of academic libraries / Philip Payne -- Organizing libraries for customers / Robert Bluck -- The IT literate user / Janet Peters -- Staff training : developing a customer care culture / Kristina Theis -- Investing for a future : client-focused Australian academic libraries in the 1990s / Alan Bundy -- The way ahead / Beryl Morris.
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