Front office skills : a practical approach / Vivienne O'Shannessy. 6
By: O'Shannessy, Vivienne, 4 0 16 [, ] | [, ] |
Contributor(s): 5 6 [] |
Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; Jurong, Singapore :;Jurong, Singapore : Pearson Education South Asia,;Pearson Education South Asia, copyright 2011;©201146Edition: Description: 25 cm. v, 370 pages : illustrationsContent type: text Media type: unmediated Carrier type: volumeISBN: 9789810696153 (paperback)ISSN: 2Other title: 6 []Uniform titles: | | Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- Textbooks.;Textbooks.;Employees;Training of. Hotel front desk personnel;Hospitality industry;Hospitality industry -- Australia;Australia -- -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | LOC classification: | | 2Other classification:| Item type | Current location | Home library | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| Book | PLM | PLM Circulation Section | Circulation-Circulating | 647.94068 Os26f 2011 (Browse shelf) | Available | C36069 |
Browsing PLM Shelves , Shelving location: Circulation Section , Collection code: Circulation-Circulating Close shelf browser
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| 647.94068 K142m 1997 Managing housekeeping operations / | 647.94068 M426h 2012 Hospitality service management / | 647.94068 M469b 2000 The Business of Hotels | 647.94068 Os26f 2011 Front office skills : a practical approach / | 647.94068 P884g 2013 Green hospitality management / | 647.94068 P887h 2013 Hospitality property management / | 647.94068 Se69 2004 Service Quality Management in Hospitality, Management, Tourism, and Leisure |
Includes bibliographical references and index.;Reprint. Originally published: Frenchs Forest, N.S.W. : Pearson Education Australia, c2009. 56
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A practical guide to front office skills and services in the hospitality industry. Complies with the Hospitality, Tourism and Events Industry Competency Standards--Provided by publisher.
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