Effectiveness of work productivity enhancement through engagement and motivation of BPO employees within Manila City Ballon, Juna B.; Marzan, Ma. Cristina I.; Tado, May Jean D.; Umali, Althea Mouriz C.; Villaespen, Apple Joy L. 6
By: Ballon, Juna B.; Marzan, Ma. Cristina I.; Tado, May Jean D.; Umali, Althea Mouriz C.; Villaespen, Apple Joy L. 4 0 16 [, ] | [, ] |
Contributor(s): 5 6 [] |
Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; 202446Edition: Description: 62 pagesContent type: text Media type: unmediated Carrier type: volumeISBN: ISSN: 2Other title: 6 []Uniform titles: | | Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- -- -- 20 -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | LOC classification: | | 2Other classification:| Item type | Current location | Home library | Collection | Call number | Status | Date due | Barcode | Item holds |
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| Book | PLM | PLM Filipiniana Section | Filipiniana-Thesis | HF5549 B35 2024 (Browse shelf) | Available | FT8434 |
Business Research: (BSBA major in Human Resource Management) - Pamantasan ng Lungsod ng Maynila, 2024 56
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ABSTRACT: Work productivity in organizational success underscores the significance of employee engagement and motivation. It asserts that motivated and engaged employees contribute substantially to improved organizational performance. Addressing the critical relevance of employee engagement and motivation, the study explores their influence on productivity, considering factors such as management, leadership, work-life balance, promotion, compensation, and recognition. It also recognizes the role of incentives in fostering higher productivity. Focused on Business Process Outsourcing (BPO) employees in Manila, the study aims to bridge existing research gaps by examining the antecedents and consequences of employee engagement and motivation on work productivity. Adopting a descriptive correlational research design, the study investigates relationships among variables without intervention. The choice of a descriptive correlational research design is motivated by comprehending the associations and impacts of employee engagement drivers and motivational factors on the work productivity of BPO employees in Manila. The results shows that engagement drivers and motivating factors effectively enhance the employee's productivity and found a significant relationship between engagement drivers and motivating factors on employee's work productivity in Manila City. Therefore, the researchers conclude that proficient management & leadership, work-life balance, fair promotion & compensation, and recognition emerge as crucial factors fostering employee engagement and motivation, ultimately yielding a favorable impact on work productivity.
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