Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly. 6
By: Chang, Richard Y. 4 0 16 [, ] | [, ] |
Contributor(s): 5 6 [] |
Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; Quality improvement series;A practical guidebookLondon : Kogan Page, ©199546Edition: Description: 26 cm. vii, 104 pages : illustrationsContent type: text Media type: unmediated Carrier type: volumeISBN: 074941653x (paperback)ISSN: 2Other title: 6 []Uniform titles: | | Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- Customer services.;Consumer satisfaction.;Job satisfaction.;Personnel management. -- -- 20 -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | 658.812 C362s 1995 LOC classification: | HF5415.5 | .C45 19942Other classification:| Item type | Current location | Home library | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| Book | PLM | PLM Graduate School Library | Graduate School-Circulating | HF 5415.5 .C43 1995 (Browse shelf) | Available | G26378 |
Browsing PLM Shelves , Shelving location: Graduate School Library , Collection code: Graduate School-Circulating Close shelf browser
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| HF 5415.2 .Z35 1975 Marketing research : fundamentals and dynamics / | HF 5415.32 .T736 2012 Transformative consumer research for personal and collective well-being / | HF 5415.5 .A53 1998 Delivering knock your socks off service / | HF 5415.5 .C43 1995 Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / | HF 5415.5 .C66 1993 Sustaining knock your socks off service / | HF 5415.5 .G35 2012 The Apple experience : secrets to building insanely great customer service / | HF 5415.5 .G35 2012 The Apple experience : secrets to building insanely great customer service / |
First published in 1994 by Richard Chang Associates, Inc., USA. 56
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