Winning at service : lessons from service leaders / Waldemar Schmidt, Gordon Adler, Els van Weering. 6
By: Schmidt, Waldemar. 4 0 16 [, ] | [, ] |
Contributor(s): 5 6 [] |
Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; Chichester, West Sussex, England : John Wiley & Sons, Ltd., ©200346Edition: Description: 24 cm. xv, 184 pages : illustrationsContent type: text Media type: unmediated Carrier type: volumeISBN: 0470848235 (hardcover)ISSN: 2Other title: 6 []Uniform titles: | | Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- Customer services.;Customer services -- -- 20 -- Case studies | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | 658.812 Sch56w 2003 LOC classification: | HF5415.5 | .S335 20032Other classification:| Item type | Current location | Home library | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| Book | PLM | PLM Graduate School Library | Graduate School-Circulating | HF 5415.5 .S36 2003 (Browse shelf) | Available | G30904 |
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| HF 5415.5 .G35 2012 The Apple experience : secrets to building insanely great customer service / | HF 5415.5 .G35 2012 The Apple experience : secrets to building insanely great customer service / | HF 5415.5 .H47 1997 The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / | HF 5415.5 .S36 2003 Winning at service : lessons from service leaders / | HF 5415.5 .S49 1990 Customers for life : how to turn that one-time buyer into a lifetime customer / | HF 5415.525 .D83 2002 Crafting customer value : the art and the science / | HF 5416.2 .N34 2011 The strategy and tactics of pricing : a guide to growing more profitably / |
Includes index. 56
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Professional.
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