Total quality service : a simplified approach to using the Baldrige Award criteria / Sheila Kessler. 6
By: Kessler, Sheila. 4 0 16 [, ] | [, ] |
Contributor(s): 5 6 [] |
Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; Milwaukee, Wisconsin : ASQC Quality Press, ©1995;copyright 1995.46Edition: Description: 23 cm. vii, 161 pages : illustrationsContent type: text Media type: unmediated Carrier type: volumeISBN: 0873893360 (hardbound)ISSN: 2Other title: 6 []Uniform titles: | | Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- Total quality management;Malcolm Baldrige National Quality Award. -- United States. -- 20 -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | 658.812 K485t 1995 LOC classification: | HD62.15 | .K47 19952Other classification:| Item type | Current location | Home library | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| Book | PLM | PLM Graduate School Library | Graduate School-Circulating | HD 62.15 .K47 1995 (Browse shelf) | Available | G28422 |
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| HD 62.15 .G75 1994 Management in a quality environment / | HD 62.15 .H64 1994 Breakthrough thinking in total quality management / | HD 62.15 .J33 1992 Implementing TQM : competing in the nineties through total quality management / | HD 62.15 .K47 1995 Total quality service : a simplified approach to using the Baldrige Award criteria / | HD 62.15 .L56 1997 Total quality and organization development / | HD 62.15 .M35 1994 Quality wars : the triumphs and defeats of American business / | HD 62.15 .M355 1995 Making quality critical : new perspectives on organizational change / |
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Includes bibliographical references and index.
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Professional.
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